28bd's Privacy Policy
Your personal information is very important to us. Read this policy for full details on how 28bd collects, uses, and protects your information.
Introduction & Scope
28bd ("we", "us", or "the platform") operates a trusted online sports betting and casino service for users in Bangladesh. When you use the 28bd website (28bd.lat), create an account, or use any of our services, you accept the terms of this privacy policy.
This document is prepared to clearly inform you about what types of information we collect, why we collect it, how we use and store it, and what your rights are. We believe transparency is the foundation of trust. 28bd always gives the highest priority to user privacy.
This policy applies to all 28bd services, mobile interfaces, and related channels. It does not apply to third-party websites or services.
What Information We Collect
28bd collects user information from three main sources. Each category is described in detail below.
Personal Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID / passport number (for verification)
- Mailing address
Financial Information
- Mobile number linked to bKash, Nagad, Rocket, or Upay
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address and device type
- Browser type and version
- Cookies and session data
- Login times and activity logs
- Browsing behavior on the site
Purpose of Data Use
28bd uses your information only for the following legitimate purposes. We never use your information for unrelated or unauthorized activities.
- Account Management & Verification: Your information is used to confirm your identity and maintain account security.
- Service Delivery: Your information is needed to keep all 28bd services running, including betting, casino games, and slots.
- Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: Your information is used when providing assistance through live chat and email.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Responsible Gaming: To monitor player behavior and assist with support and limit-setting when needed.
- Service Improvement: Collected information is analyzed to enhance the user experience and develop new features.
- Regulatory Compliance: Maintaining records required under applicable laws and regulations.
Data Sharing & Disclosure
28bd does not sell, rent, or trade your personal information. However, information may be shared with third parties in the following limited circumstances.
Payment Service Providers
Only the information necessary to complete a transaction is shared with payment processing partners such as bKash, Nagad, Rocket, Upay, and bank transfer providers. These partners have their own privacy policies and comply with financial regulatory standards.
Technology & Infrastructure Partners
Only information essential for technical operations is shared with trusted technology partners who assist with server hosting, cybersecurity, and platform maintenance.
Legal Obligations
28bd is required to disclose information when compelled by a court order, a lawful request from a government authority, or applicable law. In such cases, we will make every effort to notify you in advance where possible.
Fraud & Security Protection
Limited information may be shared with relevant security experts or investigative agencies to protect platform security and prevent fraud or misuse.
Data Security Measures
28bd has adopted industry-leading technical measures to protect your information. As a secure and reliable platform, we maintain the following security practices.
SSL Encryption
All data transfers are encrypted using SSL/TLS technology.
Secure Servers
Data is stored in protected data centers with firewalls.
Access Controls
Only authorized personnel can access the information they need.
Continuous Monitoring
Systems are monitored 24/7 for suspicious activity.
Important Notice
Although 28bd follows the highest industry security standards, no digital system is 100% guaranteed. Keep your account password secure and never share it with anyone. If you notice any suspicious activity, contact us immediately.
Cookie Policy
The 28bd website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the quality of our service.
Essential Cookies
These cookies are necessary for the core functionality of the website — such as maintaining login sessions, security verification, and remembering your preferred language and settings. Disabling these cookies will prevent the website from working properly.
Analytical Cookies
Analytical cookies are used to understand how users interact with the 28bd site. This information helps improve service quality. Data is collected in aggregated form and is not personally identifiable.
Functional Cookies
Functional cookies are used to personalize your experience — such as remembering your preferred game category, display settings, or language selection.
Cookie Controls
You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some 28bd services from working properly.
Data Retention Period
How long 28bd retains your information depends on the type of data and its purpose.
- Active Account Data: All information is retained and used to provide services for as long as your account is active.
- Closed Account Data: After an account is closed, financial transaction records and identity verification information may be retained for a specified period due to legal obligations.
- Logs & Technical Data: System logs are generally deleted automatically after a set period, but may be retained for security investigations if needed.
- Cookie Data: Session cookies are deleted when the browser is closed. Persistent cookies typically expire within 30 to 365 days.
Your Rights
28bd respects your right to privacy. You have the following rights regarding your information.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
Right to Rectification
If any of your stored information is incorrect, you can request that it be corrected. Keeping your information accurate helps maintain the quality of your service.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, though information subject to legal obligations may be exempt.
Right to Object to Processing
In certain cases, you may object to the processing of your information. We will carefully consider every objection.
Right to Data Portability
You may request your data in a structured, machine-readable format.
Right to Restrict Processing
For matters under investigation, you may request that processing of the relevant data be temporarily suspended.
How to Exercise Your Rights
To exercise any of the rights listed above, contact us directly. Our support team is available 24/7 and will respond to your request within a reasonable time. Contact us at: [email protected]
Protection of Minors
For Users Under 21
28bd provides services only to users aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of account registration.
If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and all associated information will be deleted. If you are aware that a minor has created an account on 28bd, please contact us at [email protected].
Third Parties & External Links
The 28bd platform may occasionally contain references to external websites. These external sites are not covered by 28bd's privacy policy. We are not responsible for the privacy practices or content of these third-party websites.
Payment service providers — such as bKash, Nagad, Rocket, or Upay — follow their own privacy policies. We recommend reading the relevant service's policy before using these services.
Policy Changes & Updates
28bd reserves the right to change, amend, or update this privacy policy at any time. For significant changes, we will post a notice on the website and notify registered users by email.
Continued use of 28bd's services after any changes will be taken as your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, contact 28bd directly. Our team provides support in both Bengali and English.
Email Contact
Write to our support email for any privacy-related requests or questions.
Live Chat Support
Use 28bd's 24/7 live chat service for immediate assistance. Support is available in both Bengali and English.
Available 24/7
Want to Learn More?
Visit the relevant pages for more details on responsible gaming or terms and conditions.